Last updated: 29-06-2026

1. Scope

This Refund & Cancellation Policy applies to paid services purchased directly from AskCNC.in, such as featured listings, membership plans, promotional packages, and advertising services (“Paid Services”). It does not apply to transactions between buyers and sellers for products, machines, or services listed on the Platform — those are governed solely by the agreement between the respective buyer and seller.

2. Nature of Paid Services

Our Paid Services are digital services that are activated and made available immediately or within a short time after payment. Because these services begin to be delivered as soon as they are purchased, they are generally non-refundable, except as expressly set out below.

3. Cancellation by User

  • You may cancel a recurring membership or subscription at any time from your account dashboard or by contacting us.
  • Cancellation stops future renewals. It does not automatically entitle you to a refund for the current or already-paid billing period.
  • Upon cancellation, you may continue to use the paid features until the end of the current paid term, after which the service will lapse.

4. Refund Eligibility

A refund may be considered only in the following limited circumstances:

  • You were charged in error or charged more than once for the same service (duplicate payment);
  • The Paid Service was not delivered or activated due to a technical fault on our side and could not be resolved within a reasonable time;
  • A clear billing or processing error attributable to us.

Refunds will not be provided where:

  • You simply changed your mind after purchase;
  • Your Listing was removed or your account was suspended due to a breach of our Terms;
  • A buyer or seller failed to respond, or a transaction did not materialise;
  • The service was delivered as described but did not produce the results you expected (e.g. no enquiries or sales).

5. How to Request a Refund

To request a refund, email us at support@askcnc.in within 7 days of the transaction, including:

  • Your registered name and email;
  • Transaction/order ID and date;
  • Reason for the refund request and any supporting evidence.

6. Processing of Refunds

  • Approved refunds will be processed within 7–14 business days of approval.
  • Refunds are made to the original payment method used for the purchase.
  • Any transaction or payment-gateway charges may be deducted where applicable.
  • We will notify you by email once your refund has been processed.

7. Changes to This Policy

We may amend this Policy at any time. The current version will always be available on this page with an updated date. Continued use of Paid Services after any change constitutes acceptance of the revised Policy.

8. Contact

For any refund or cancellation queries, contact:
Email: support@askcnc.in
Website: https://askcnckart.in