Last updated: 29-06-26

1. Our Commitment

In compliance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020, AskCNC.in has appointed a Grievance Officer to address complaints and concerns from Users regarding the Platform, its content, and its services.

2. What You Can Report

You may contact the Grievance Officer to:

• Report Listings or content that are unlawful, fraudulent, misleading, offensive, or infringe your rights;
• Report intellectual property infringement;
• Raise privacy or data-protection concerns;
• Report misuse, abuse, or security issues on the Platform;
• Raise any complaint regarding our services or these policies.

3. Grievance Officer Contact Details

E-mail – grievance@askcnc.in

4. How to File a Complaint

To file a complaint, send an email or written communication including:

• Your full name and contact details;
• A clear description of the grievance;
• The URL(s) or details of the Listing/content/account concerned;
• Any supporting documents or evidence;
• A statement that the information provided is accurate;
• Your digital or physical signature (where applicable).

5. Resolution Timeline

In accordance with applicable law:

• We will acknowledge your complaint within 24 hours of receipt.
• We will resolve the complaint within 15 days from the date of receipt.
• Complaints relating to content that is unlawful or violates a person’s privacy/dignity may be acted upon on an expedited basis as required by law.

6. General Contact

For non-grievance queries, you may reach us at:
Email: support@askcnc.in
Website: https://askcnckart.in