Last updated: 29-06-26

1. Introduction

This Privacy Policy explains how AskCNC.in (“we”, “us”, “our”), operated by AskCNC, collects, uses, stores, shares, and protects your personal data when you use our Platform. We are committed to protecting your privacy in accordance with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act).

By using the Platform, you consent to the practices described in this Policy.

2. Information We Collect

a) Information you provide directly:

  • Name, email address, phone number, and password during registration;
  • Business or company details (for sellers/advertisers);
  • Listing content, descriptions, images, pricing, and location;
  • Address and location data for listings;
  • Any information you provide when contacting us or other Users.

b) Information collected automatically:

  • IP address, browser type, device information, and operating system;
  • Pages visited, time spent, clicks, and usage patterns;
  • Cookies and similar tracking technologies (see Cookies section).

c) Information from third parties:

  • Payment confirmation details from our payment gateway (we do not store full card details);
  • Information from social login providers, if you choose to sign in that way.

3. How We Use Your Information

We use your information to:

  • Create and manage your account;
  • Publish and manage your Listings;
  • Facilitate communication between buyers and sellers;
  • Process payments for paid services;
  • Provide customer support and respond to queries;
  • Send service-related notifications and, with your consent, marketing communications;
  • Improve, personalise, and secure the Platform;
  • Detect and prevent fraud, abuse, and unlawful activity;
  • Comply with legal obligations and respond to lawful requests.

4. Legal Basis and Consent

We process your personal data based on your consent, the performance of our services to you, our legitimate business interests, and compliance with legal obligations. You may withdraw your consent at any time by contacting us, though this may limit your ability to use certain features.

5. Sharing and Disclosure

We do not sell your personal data. We may share information:

  • With other Users to the extent necessary to facilitate a transaction (e.g. your contact details on a Listing are visible to potential buyers);
  • With service providers such as hosting, analytics, and payment gateways, under appropriate confidentiality obligations;
  • With law enforcement, regulators, or courts when required by law or to protect our rights;
  • In connection with a merger, acquisition, or sale of assets, subject to this Policy.

6. Cookies and Tracking

We use cookies and similar technologies to operate the Platform, remember your preferences, analyse traffic, and improve your experience. You can control cookies through your browser settings, but disabling them may affect functionality. (You may publish a separate Cookie Policy if needed.)

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer required, data is securely deleted or anonymised.

8. Data Security

We implement reasonable technical and organisational security measures to protect your data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Subject to applicable law, you have the right to:

  • Access the personal data we hold about you;
  • Request correction of inaccurate or incomplete data;
  • Request deletion of your data, subject to legal retention requirements;
  • Withdraw consent;
  • Lodge a grievance with our Grievance Officer.

To exercise any of these rights, contact us using the details below.

10. Children’s Privacy

The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If we learn that we have collected such data, we will delete it.

11. Third-Party Links

The Platform may contain links to external sites. We are not responsible for the privacy practices of those sites. Please review their policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted here with a revised “Last updated” date. Continued use of the Platform indicates your acceptance of the changes.

13. Grievance Officer

For privacy-related questions, contact:

Email: support@askcnc.in

Website: https://askcnckart.in